Terms and Conditions for Landscaping Shepherdsbush

These Terms and Conditions set out the basis on which Landscaping Shepherdsbush provides garden and outdoor property services to residential and commercial customers in the UK. By requesting a quotation, confirming a booking, or allowing work to begin, the customer agrees to these terms. They are intended to be clear, practical, and fair, while protecting both parties during the course of a project or routine maintenance arrangement.

The terms below apply to all services supplied under the name Landscaping Shepherdsbush, including design support, planting, lawn care, hard landscaping, maintenance, clearance, and related outdoor works. They should be read together with any written quotation, scope of work, or agreed schedule. If there is any inconsistency, the written quotation or order confirmation will normally take priority for the specific job, but these general terms still apply unless expressly stated otherwise.

We recommend that customers read these terms carefully before accepting a quote. Acceptance of a booking confirms that the customer understands the scope, cost, timing, and responsibilities involved. Any request for changes after booking may affect the price and completion date. Nothing in these terms affects the statutory rights of consumers under UK law.

Booking Process

All bookings for landscaping services in Shepherdsbush or wider UK service areas begin with an enquiry and an assessment of the proposed work. This may be based on photographs, a description provided by the customer, site visit, or a combination of these methods. We aim to give a realistic estimate, but prices can change if the site conditions differ from the information originally supplied.

Once a quote has been issued, it will usually remain valid for a limited period stated in the quotation. A booking is only confirmed when the customer accepts the quote in writing, by email, by signed document, or by another recorded method agreed by both sides. The customer must ensure that the details provided are accurate, including access arrangements, measurements, boundaries, and any known restrictions.

If the service involves a larger project, a staged schedule may be agreed before work starts. For regular landscaping Shepherdsbush services, the schedule may cover repeated visits, seasonal maintenance, or ongoing upkeep. We reserve the right to decline or reschedule work where it would be unsafe, impractical, or beyond the agreed scope.

Payments, Deposits, and Invoicing

Payment terms will be stated in the quotation or invoice. Unless otherwise agreed in writing, payment is due on completion of the work or within the period stated on the invoice. For certain projects, especially larger landscaping works, a deposit may be requested before materials are ordered or a date is reserved. Deposits are used to secure labour, materials, and planning time.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. If a quotation excludes materials, waste removal, specialist equipment, or third-party charges, those items may be charged separately if required to complete the job. Any additional work requested by the customer during the project must be agreed before it is carried out, unless immediate action is necessary to protect health, safety, or property.

Late or overdue payments may result in suspension of further work, additional administration charges, or recovery action in line with applicable law. We may also charge interest on overdue sums where permitted. The customer is responsible for ensuring that payment is made on time and in full, without deductions unless agreed in advance or required by law.

Payments made by bank transfer, card, or other approved methods must be made using the details provided on the invoice or in the accepted quotation. We do not accept responsibility for payments sent to incorrect accounts if the customer has not followed the provided instructions. If a customer disputes an invoice, they should notify us promptly with clear reasons so the issue can be reviewed.

Cancellations, Delays, and Rescheduling

Customers may cancel or request a reschedule, but notice must be given as early as possible. If cancellation occurs after work has been booked, staff allocated, materials ordered, or access arranged, reasonable charges may still apply. These may include labour already committed, travel, wasted materials, and any non-refundable supplier costs.

Where a deposit has been paid, its treatment will depend on the stage reached at the time of cancellation. If no preparatory work has begun, a deposit may be refundable at our discretion, less any administration costs. If work has already started, the deposit may be retained in full or in part to cover expenses and time already committed.

We may need to postpone or cancel a booking because of adverse weather, unsafe ground conditions, equipment failure, staff illness, supply delays, or circumstances outside our control. In such cases, we will aim to rearrange the work within a reasonable time. We are not liable for indirect losses caused by a necessary delay, provided we have acted reasonably and communicated the issue as soon as practicable.

Customer Responsibilities

The customer must provide safe and reasonable access to the site at the agreed time, along with any permissions needed to carry out the work. This includes access to gates, driveways, service areas, water supply where required, and any keys, codes, or instructions previously agreed. If access is denied or delayed, additional charges may apply.

The customer is responsible for telling us about hidden hazards, including underground services, fragile structures, contaminated soil, nesting wildlife, asbestos, poor drainage, or unstable surfaces. Although we take sensible precautions, landscaping work can involve digging, lifting, cutting, and movement of materials. Any failure to disclose relevant information may affect the safety, cost, and timing of the service.

Where the work area contains valuable items, ornaments, potted plants, lighting, or other fixtures that may be affected by the works, the customer should remove or protect them in advance unless we have specifically agreed to do so. We cannot accept responsibility for avoidable damage to items left in the work zone contrary to instructions or common safety practice.

Liability and Risk

We will carry out all landscaping Shepherdsbush services with reasonable skill and care. However, landscaping involves natural materials and site-specific variables, which means some outcomes may vary over time. Turf, plants, soil, timber, paving, and decorative features may be affected by weather, ground movement, seasonal change, or pre-existing site conditions beyond our control.

We accept liability for direct loss or damage caused by our negligence or breach of contract, subject to the limits set out in these terms and to the extent permitted by law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be excluded under UK law.

To the fullest extent allowed by law, we are not liable for indirect or consequential losses, including loss of profit, loss of enjoyment, loss of opportunity, or damage arising from the customer’s failure to maintain completed work. Where plants, lawns, or installed features depend on aftercare, the customer must follow sensible maintenance practices, such as watering, feeding, and protecting newly installed elements.

Unless a separate guarantee has been agreed in writing, we do not warrant that living materials will survive in all conditions. Plants and turf are subject to natural variation, and their performance may be influenced by soil quality, exposure, pests, disease, frost, drought, and maintenance. Any complaint should be reported promptly so that the issue can be assessed while the relevant condition is still observable.

Waste Removal and Environmental Compliance

Waste generated during landscaping work may include soil, turf, branches, green cuttings, rubble, wood, plastics, old fixtures, and packaging. Where waste removal is included in the quotation, we will manage disposal in a lawful and responsible way. Where waste removal is not included, the customer is responsible for arranging collection or lawful disposal of the materials generated by the project.

We will handle waste in accordance with applicable UK waste regulations, environmental requirements, and duty-of-care obligations. This may include separating recyclable or green waste where practical, transporting waste only to authorised facilities, and using licensed carriers or contractors where necessary. Customers must not ask us to dispose of any material illegally, and we will refuse any request that would breach the law or environmental standards.

Any hazardous or controlled waste must be declared in advance. If such waste is discovered during the works, we may stop work until safe arrangements are made, and extra charges may apply. The customer is responsible for the cost of specialist disposal unless we have expressly agreed otherwise. This includes waste that was not visible or was concealed before work began.

We may leave the site in a tidy condition, but final sweeping, washing, or restoration beyond the agreed scope may not be included. If the project generates reusable materials, we may retain them unless the quotation states otherwise. Any timber, stone, soil, or removed hard landscaping items taken from site remain subject to the agreed scope and may not be reclaimed once disposed of or incorporated into the work.

Variations, Substitution, and Materials

Where original materials are unavailable, delayed, or unsuitable, we may propose reasonable substitutes of similar quality and appearance. Any change affecting price, finish, or maintenance requirements will be explained where practical. If the customer insists on a specific product or supplier, we are not responsible for defects, delays, or shortages arising from that choice.

Additional work requested during the project must be authorised before it is undertaken. Any variation may alter the completion date and final price. We will use reasonable efforts to update the customer in writing where the work plan changes materially. If a customer does not respond promptly to a request for approval, the project may be paused until instructions are received.

Intellectual Property and Use of Plans

Where we provide designs, drawings, planting plans, layouts, or written recommendations, these remain our property unless otherwise agreed in writing. The customer is licensed to use them only for the project for which they were supplied. They must not be copied, sold, shared commercially, or used to instruct another contractor without permission.

If measurements, site information, or photographs are supplied by the customer and later prove inaccurate, any resulting changes in cost, design, or feasibility may be charged for. Although we may comment on suitable landscaping approaches, the customer remains responsible for final decisions unless we have expressly accepted design responsibility in writing.

These Terms and Conditions for Landscaping Shepherdsbush are governed by the laws of England and Wales. Any dispute arising under them will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless consumer law provides a different mandatory forum. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.